Customer Support

Need help with your E-Rate application, an audit, or your erateapp account? Our specialists are here for you. We respond to every message within one business day.

Email

Best for detailed questions and document sharing.

admin@erateapp.com

Phone (Toll-Free)

Speak with an E-Rate specialist directly.

(855) 765-7291

Quick questions and status checks.

Message us on WhatsApp

Support Hours

Monday–Friday, 9:00 AM – 6:00 PM Eastern Time. Messages received outside of these hours are answered the next business day. During the E-Rate filing window we monitor support requests on an extended schedule.

How We Can Help

Questions about Form 470, Form 471, PIA review, invoicing, and appeals
Help getting started or scheduling a free E-Rate audit
Account, billing, and document questions
General guidance on E-Rate eligibility, deadlines, and discount rates

Get Started

New to erateapp? Start with a free, no-obligation consultation or a free E-Rate audit.

Get Started Request a Free Audit

Mailing Address

SkyRate LLC (erateapp)
30 N Gould St Ste N
Sheridan, WY 82801
United States